03 · Odia · Support
Our AI support agent answers from the docs, so the docs can never fall behind a release.
Our help docs went out of date every time we shipped something. And Fin, our AI support agent, answers from those docs, so customers would get a confident answer that was just wrong.
Customers get the right answer, without anyone having to remember to update a page.
Now the help docs and release notes update automatically with every release, and Fin answers from the same docs.
New features and fixes go out.
The pages that changed get rewritten automatically.
Generated from the same release, not by hand.
From the docs that just updated.
An AI agent is only as good as what it reads. Fixing the answers meant fixing the docs, and the only way to keep them right was to make updating them part of shipping, not a job someone remembers.